DOMESTIC US SHIPPING AND INTERNATIONAL SHIPPING

 

 

 

To ensure quality and for security purposes we ship via USPS Priority, Global Express & Global Priority International with signature confirmation in most cases.  Our packaging and shipping labels are discreet and generic looking to insure your privacy!   Should anything break during shipping, you MUST FILE A CLAIM with your local USPS or Post Office. We are NOT RESPONSIBLE for any damage caused by USPS or employees of USPS and highly recommend you opt to pay the additional amount for insurance, please email webmistress@erzulies.com to learn how to do this.  Please read the Domestic Shipping Process below.

HERE IS THE DOMESTIC SHIPPING PROCESS:

Your order label is electronically processed via USPS with confirmation and tracking emailed to you (if you left a VALID email address), this is done within 1-7 business days from receipt of your order, not including holidays or weekends since there is no mail service. PLEASE NOTE: Often times, we process an air bill upon receipt of order, or before all items are handcrafted to prepare ahead of time for shipping, please review the shipping procedures below!  If you left a valid email address with your online order, you will receive an electronic copy of your tracking number via email.  For those who didn't leave a valid email address, do not call the store looking for your tracking number, it is ONLY remitted electronically via email, so we encourage you to log into your email account to see your tracking information. Please paste that number at www.USPS.com to see you’re tracking updates.

We then handcraft the items and package for shipping; this could take 3 days to 10 business days depending upon your order; if it's a CUSTOM ORDER it will take a minimum of 5-21 business days to prepare.  We now ship almost daily, but in the events of holidays or specialty events, our standard policy is to ship every Monday morning for the prior week’s orders up to the prior Saturday!

We deliver to the USPS Office for their receipt scan. Once it is IN THEIR HANDS, it USUALLY takes within 2-10 BUSINESS DAYS TO DELIVER - NOT INCLUDING WEEKENDS OR HOLIDAYS!

However, they also state this is an ESTIMATE ONLY; according to their website delivery time can vary depending upon the region. For more information, please visit www.USPS.com

PLEASE DO NOT EMAIL OR CALL THE STORE within 4 days of placing an order, to find out why it is not there yet:  THESE ARE HANDCRAFTED ITEMS, we prepare and ship faster than any other company we know of in our industry, normally, our customers receive everything within 4-7 days from placing an order, this is NOT ALWAYS POSSIBLE HOWEVER since delivery is ultimately up to USPS.

VERY IMPORTANT POLICY: If your package is undeliverable, or you do not respond to the notice of delivery left on your door, or it is sent back to us due to an error in the address you provided on your order, you will receive a partial store credit only for the value of your order less a 25% restocking fee and the shipping and handling fee.  We will not incur the cost of the shipping fees or employee/staff time if your package is undeliverable or you did not respond to the delivery notifications, should your package be returned to us.  In the event of this occurring, you will have to place a new order using the partial store credit- NO EXCEPTIONS!